Mobile First Design
With our mobile-first design, your team can create and manage tickets even when they’re on the move, without the need for a desktop.
Searching for a Mobile App for support tickets?
Simplify ticket management with a Zendesk powered personalized mobile app. It’s never been easier to create tickets and receive push notifications in real-time on your phone.
A user friendly Mobile Ticketing App
Have an extremely simple to navigate and fast mobile app, that even your least tech savvy end users will love to use. Just create tickets, see tickets, respond to tickets, and get a notification on your phone when your app is updated.
Installable Apps
No need to hassle with app stores. Simply share a link and your employees can install the app directly on their devices.
Fully Personalizable Apps
Tailor the app to your brand. Choose your own colors, logo, and language options, ensuring your app feels like an extension of your business.
Push notifications
Stay on top of every support request with automatic push notifications. Your team will be instantly alerted when an agent responds, keeping workflows smooth and efficient.
No-Code Setup
You don’t need to be a developer to implement this solution. Our admin panel makes it simple to configure the app to your specifications, with no coding required.
Free for small businesses & teams
Ideal for small businesses! Our platform is completely free for teams with up to 10 users. Start using the app today without any hidden fees or long-term commitments.
Embrace the Power of Less
Let your employees and CX agents do just what they need to do. Nothing more, nothing less.
Better for end users
Whether you're serving employees, consumers, students, or tourists, our mobile ticketing app simplifies the process for everyone involved.
Better for CX agents
Save time and resources by having your employees create tickets, and your agents manage them in Zendesk.
The Pricing
Upgrade or cancel any time. These are our plans:
Free Small teams
0€
- Up to 10 users
- Choose a color scheme
- With your logo
- Email support
- Hosted at mobileticketing.app
- 100 Notifications / month
Professional Medium-sized businesses
55€/month *
- Up to 50 users
- Choose a color scheme
- With your logo
- Email support
- Hosted at mobileticketing.app
- 5,000 Notifications / month
EnterpriseIntesive usage
---
- Unlimited users
- Company color pallete
- Tailored appearence
- Premium support
- Hosted on your own domain
- Unlimited Push Notifications
(*) The price shown is for annual contracting. Outside the EU, the price is $55 (USD) a month for annual deals, and 69€/USD for monthly plans.
Frequently Asked Questions
Any queries?
What is a mobile ticketing app, and how does it help my team?
A mobile ticketing app allows your team to create, manage, and respond to support tickets directly from their mobile devices. It enhances efficiency by providing instant notifications, easy access, and real-time updates, ensuring your team can handle support requests on the go.
Do I need to be tech-savvy to set up the app?
Not at all! Our app is designed with simplicity in mind. You can configure everything through a user-friendly admin panel with no coding required. Anyone on your team can set it up and start using it in minutes.
How do I get started with the app?
Getting started is simple! Just sign up for free, customize your app in the admin panel, and share the installation link with your team. You’ll be up and running in minutes.
Can I use Zendesk forms?
Yes. You can pick and choose which of your Editable for end users Zendesk forms are included in the app. These forms will have the same fields an will pick the same conditional logic defined in Zendesk.
Can I host my app in my own domain?
Free and professonal plans do not allow for it. All the apps are hosted in a subdomain at mobileticketing.app, like mybusiness.mobileticketing.app. If you need to use your own demain, contact us.
Can you do custom changes to the App for us?
If you are in an Enterprise plan, we can do some changes for you, like:
- Custom color scheme
- Multiple brand support
- Multiple ticket forms
- SSO access
These changes will need a customized budget. For more information, contact us.
How do push notifications work?
Once installed, the app will send automatic push notifications to your team whenever there's a new support request or when an existing ticket is updated. This ensures your team is always up to date with their tasks, no matter where they are.
Can I customize the app for my business?
Absolutely! You can customize the app's appearance by adding your company logo, selecting your brand colors, and configuring the language. The app will reflect your business identity, providing a seamless experience for your users.
Is the app available for both iOS and Android?
Yes, the app works on both iOS and Android devices. Users can easily install it directly from a link, without needing to go through traditional app stores.
Is there a limit on how many users can access the app?
Our free plan allows up to 10 users, perfect for small teams. If you need more users, we offer affordable pricing plans to scale with your business.
How secure is the app?
We take security seriously. All data is encrypted, and access is controlled through user authentication. Your team and your support requests are safe with us.
What kind of support do you offer?
We provide comprehensive customer support, including guides, tutorials, and a responsive helpdesk. Whether you need assistance setting up the app or troubleshooting an issue, we’re here to help.
Can I integrate the mobile ticketing app with my existing systems?
Yes, the app can integrate with popular platforms like Slack, email systems, and other CRMs, ensuring a smooth workflow between your tools and the ticketing process.
What happens if I need to scale up my team?
If your team grows beyond 10 users, you can easily upgrade to one of our affordable paid plans. We offer flexible pricing to suit the needs of growing businesses, with no long-term contracts.
Can I try the app before committing to a plan?
Absolutely! Our free plan allows you to use the app with up to 10 users, giving you a chance to explore its features and functionality before deciding on a paid plan.
How often is the app updated?
We regularly update the app to improve performance, add new features, and address any issues. Updates are automatic, ensuring you always have the latest version without any effort on your part.
Is there a limit to the number of tickets we can create?
There's no limit to the number of tickets you can create, regardless of your plan. Our system is designed to handle high volumes of tickets efficiently.
Can we add custom fields to our tickets?
Yes, you can add custom fields to your tickets. This feature is available on all plans and allows you to collect specific information relevant to your business needs.
How does the app handle data privacy and GDPR compliance?
We take data privacy seriously. We only store user emails and passwords (encrypted). Everything else is managed by Zendesk directly, with our servers only working as a gateway.
Can we set up automated responses or ticket routing?
Yes, you can set up automated responses and ticket routing rules, using Zendesk. This helps streamline your support process and ensure tickets are handled efficiently.
Can we generate reports on our ticket data?
Yes, our app includes tags in all the tickets it handles, so you can then use Zendesk views, reports, triggers, automations, etc. based on them.
Is the app free to use?
Yes, for small teams (up to 10 users), our app is completely free. Larger teams can benefit from premium features with our paid plans.
How can it be free?
It is free if you have 10 users or less. Small businesses do not stress our servers because they do not generate enough traffic, so we can afford to give our service away for them.
What happens to our data if we decide to stop using the app?
If you decide to stop using our app, we will remove all your users from our database. After account closure, we securely delete your data from our systems in accordance with our data retention policy. Since ticket data is stored by Zendesk, no ticket data will be lost if you stop using our app.tat